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Cache Quality @ Market Research
All the team members are considered assets to Cache and Quality habits are inculcated in them starting with their inception @ Cache. All the individuals are subjected to regular refresher training sessions which is further associated with their performance evaluation.
Some of the guidlines and checkpoints we have in place are:
Interviewing 
- ‘Voice and Accent’ Trainings by experts
- Live Monitoring of Calls by Quality associates
- Regular Quality Audits and feedback
Survey Programming
- Test run to check the Logic Checks
- Backend Data Checks
- Checking of Content Checks (Grammar, punctuation, Spelling etc)
Data Quality
- Review by Operations Team
- Special Team in place to check Data quality
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